The management and design of the modern call center isbecoming increasingly complicated due to such technological changes as thegrowth of the Internet, rising customer expectations, and re-engineeringinitiatives, including call routing and staffing strategies. How call center analysts, managers, and consultants react tothese changes determines ......
Thirty years ago, the Kerner Commission Report made national headlines by exposing the consistently biased coverage afforded African Americans in the mainstream Media. In this book, Pamela Newkirk unmasks the ways in which race continues to influence reportage, both overtly and covertly.
Chronicles the life education of Karl Hess, who became a defiant tester of the prevailing ideas of each decade. He lived by trial and error, and was always willing to acknowledge his mistakes. Hess provides eyewitness accounts, personal observations, insights on leadership and dissent, and leaves behind a path to realising the dream of freedom.
Offers a selection of essays that explores relationships between the media and its diverse audiences, its sponsors, stockholders, governments, and others. This book attempts to define the obligations of the media in these relationships as well as the risks, benefits, and limits.
In this volume the authors examine the ways in which national and supranational policy is adapting to changes in the European media landscape. They address issues such as the fate of public broadcasting under deregulation, the changes affecting the print media and newspapers, the consequences for broadcasting systems of satellite and cable ......
Religion and the News offers a cultural-hist orical analysis of the rise of religious stories in the medi a, such as the Islamic Revolution in Iran, televangelism, an d the political agenda of the Evangelical New Right. '
Vulnerable Values in Western European Broadcasting
Modern broadcasting policy faces a number of challenges: how to regulate the growing commercial sector; the position and funding of public service television; and finding appropriate forms of public accountability in the changed media environment. Television and the Public Interest examines these challenges and how they are being addressed in the media systems of eight European nations. The authors' aim throughout is to identify the basic values that European policymakers, politicians, broadcasters and civic groups of all kinds regard as vulnerable in the new conditions and are striving to protect from market pressures. The book includes a wealth of information on broadcasting policy issues and practice in Western European nations and offers a major appraisal of the values enshrined in such policy, how they are protected institutionally in different systems, and how such systems are coping with the challenges of the new media landscape.
Home computer terminals, communication satellites, and video telephones are part of our technology today. Tomorrow's wired city and cashless society stagger us with their implications for societal structure, operation, and evolution. This study gives us the background to understand the problems. The opening three chapters offer a general ......
