Guiding readers through each stage in the design and implementation of service operations, this book combines examples that are easy to relate to with theory. It contains chapters that include: Chapter objectives; Short cases; Student exercises; Chapter summaries; Further reading section; and A glossary of key terms.
Building Customer Value Through World-Class Operations
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor's resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well. Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management. The following are represented in this casebook: Strong decision orientation of real-world cases Clear development of the link between business processes and customer value Diversity of international case settings Mixture of cases, simulations, and in-class exercises Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for each case, preparation questions for students to review before class, discussion questions, and suggested further readings. The IVEY Casebook Series Cases in Business Ethics Cases in Entrepreneurship Cases in Gender & Diversity in Organizations Cases in Operations Management Cases in Organizational Behavior Cases in the Environment of Business Cases in Alliance Management Mergers and Acquisitions: Text and Cases
Essential Skills for Management Research provides an authoritative overview of research methodology for both students and professional researchers in management. Based on Management Research Methods course needs, and written by expert academics in the field, this book is informed by the requirements of students, professionals and lecturers in ......
Essential Skills for Management Research provides an authoritative overview of research methodology for both students and professional researchers in management. Based on Management Research Methods course needs, and written by expert academics in the field, this book is informed by the requirements of students, professionals and lecturers in ......
`This book provides refreshing and powerful insights on the challenges of conducting management research from a European perspective. Particulalrly for someone embarking on a managment research career this book will provide valuable guidelines.' -- Ian MacMillan, Wharton School of Business, University of Pennsylvania `This comprehensive volume ......
'These sections represent the clearest rendition yet of these subjects, with difficult concepts introduced in a digestible form for the neophytic (or not so neophytic) researcher. Whilst in a book this size not every argument can be presented, there is ample extra material to be found to encourage further engagement... At the end of each chapter, ......
`This is an excellent text for anyone wishing to explore the possibilities of a grounded theory approach in management and organizational research. The first two parts ought to be essential reading in methods courses, regardless of the field of investigation' - Organization Studies `...resources for conducting grounded theory are spread ......
'These sections represent the clearest rendition yet of these subjects, with difficult concepts introduced in a digestible form for the neophytic (or not so neophytic) researcher. Whilst in a book this size not every argument can be presented, there is ample extra material to be found to encourage further engagement... At the end of each chapter, ......
