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  • The Future of Service is 5D

  • Why humans serve best in the digital era
  • The Future of Service is 5D: Why humans serve best in the digital era, is a book that aspires to redefine our understanding of what service means in an increasingly digital and interconnected world.
  • ISBN-13: 9781923007451 (Paperback)
  • Publisher: PUBLISH CENTRAL
    Imprint: PUBLISH CENTRAL
  • Price:
    AUD $29.99
  • Stock: 443 in stock
  • Local release date: 01/02/2024
  • Availability: Order will be despatched as soon as possible.
  • Categories: Customer services [KJSU]
  • Leading the Customer-Led Revolution

  • A Simple + Powerful Roadmap To Success
  • Now, more than ever, customers are the ultimate reason organisations exists. But many leaders and their organisation are not ready for the next era of business: the Customer-Led Revolution.

  • ISBN-13: 9781922764898 (Paperback)
  • Publisher: PUBLISH CENTRAL
    Imprint: PUBLISH CENTRAL
  • Price:
    AUD $34.95
  • Stock: 35 in stock
  • Local release date: 15/05/2023
  • Availability: Order will be despatched as soon as possible.
  • Categories: Customer services [KJSU]
  • Small Town Big Impact

  • 107 Simple Marketing Strategies for Regional Business Success
  • Ever felt like the big city businesses have all the marketing magic? Think again! Small Town Big Impact is the go-to guide, tailored just for businesses in regional and smaller communities.
  • ISBN-13: 9781923007635 (Paperback)
  • Publisher: PUBLISH CENTRAL
    Imprint: PUBLISH CENTRAL
  • Price:
    AUD $34.95
  • Stock: 19 in stock
  • Local release date: 22/11/2023
  • Availability: Order will be despatched as soon as possible.
  • Categories: Customer services [KJSU]
9781637428900 Academic Inspection Copy
  • The Unforgettable Advantage

  • How to Deliver Service They Remember
  • Deliver service they'll never forget--and build a brand they'll never leave. In The Unforgettable Advantage: How to Deliver Service They Remember, businesses in both B2B and B2C sectors will discover how to turn everyday customer interactions into extraordinary experiences that build loyalty, boost retention, and grow lasting brand value. This ......
  • ISBN-13: 9781637428900 (Paperback)
  • Publisher: BUSINESS EXPERT PRESS
    Imprint: BUSINESS EXPERT PRESS
  • Price:
    AUD $80.99
  • Stock: 0 in stock
  • Local release date: 04/02/2026
  • Availability: Book will be despatched upon release.
  • Categories: Behavioural economics [KCK]Customer services [KJSU]Service industries [KNS]
9781637428580 Academic Inspection Copy
9781637427286 Academic Inspection Copy
9781637427040 Academic Inspection Copy
9781637424308 Academic Inspection Copy
  • Marketing of Consumer Financial Products

  • Insights From Service Marketing
  • This book uses insights from services marketing to illustrate how financial service providers should utilize service marketing concepts to provide customers with quality, satisfaction, and memorable experience.Marketing has been traditionally goods oriented with a business to customer focus. However, it is established that financial service ......
  • ISBN-13: 9781637424308 (Paperback)
  • Publisher: BUSINESS EXPERT PRESS
    Imprint: BUSINESS EXPERT PRESS
  • Price:
    AUD $66.99
  • Stock: 0 in stock
  • Local release date: 22/05/2023
  • Availability: This book is temporarily out of stock, order will be despatched as soon as fresh stock is received.
  • Categories: Finance [KFF]Market research [KJSM]Customer services [KJSU]
9781637422564 Academic Inspection Copy
  • The Big Miss

  • How Organizations Overlook the Value of Emotions
  • In The Big Miss: How Businesses Overlook the Value of Emotions, Zhecho Dobrev reveals how organizations are frequently deceived by customers and fail to act on what they fail to notice-thus are missing the biggest driver of profitable customer behavior!What are the emotional and subconscious drivers behind your customers' behavior? Do you have a ......
  • ISBN-13: 9781637422564 (Paperback)
  • Publisher: BUSINESS EXPERT PRESS
    Imprint: BUSINESS EXPERT PRESS
  • Price:
    AUD $62.99
  • Stock: 0 in stock
  • Local release date: 28/11/2022
  • Availability: This book is temporarily out of stock, order will be despatched as soon as fresh stock is received.
  • Categories: Advertising [KJSA]Market research [KJSM]Customer services [KJSU]
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