When a crisis breaks out, it's not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
Faxedis the first history of the facsimile machinethe most famous recent example of a tool made obsolete by relentless technological innovation. Jonathan Coopersmith recounts the multigenerational, multinational history of the device from its origins to its workplace glory days, in the process revealing how ......
Telegraphy in the nineteenth century approximated the internet in our own day. Historian and electrical engineer David Hochfelder offers readers a comprehensive history of this groundbreaking technology, which employs breaks in an electrical current to send code along miles of wire. The Telegraph in America, 18321920 ......
The Sixth Edition of Communicating Managerial Effectiveness skilfully integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues and guide thoughtful responses to the challenges. The book's "Wheel of Communication Effectiveness" model illustrates the unified nature of a world-class communication system. This book equips students, managers, and executives with the strategies and tools to address common communication problems experienced in organizations with the goal of learning how to add value to their organizations by communicating more effectively.
When a crisis breaks out, it's not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
This book is inteneded to help students and professionals become more aware of group decision making processes and how each member contributes to it to make better quality decisions. The first part addresses rules for effective decision making. Then the book covers such as issues as recruiting members, preperations for meetings, building an agenda, and the positions and roles required for effective group decision making. Subsequent chapters deal with the chair and participants and the various types of groups, such as boards, advisory groups and staff groups and finally it addresses electronic meeting formats.
Crisis communication is a rapidly evolving field which is producing an increasing amount of research globally. The study of crisis communication is of interest to scholars and researchers from across the board of disciplines; such as in public relations, corporate communication, organizational communication, health communication, rhetoric, marketing, and information sciences. Because communication is instrumental to all phases of a crisis, the term captures a broad range of aspects: pre-crisis, the crisis response, and post-crisis. For the first time, the most influential papers on this multidisciplinary and complex topic have been brought together in this 4-volume major work, which also includes an introductory chapter to the work, written by editor Timothy Coombs. Volume One: Origins of Crisis Communication Volume Two: Theory Development in Crisis Communication Volume Three: Crisis Communication Connects with Other Strategic Communication Fields Volume Four: Crisis Communication Evolves: Digital Channels, Globalization, and Critiques
Unlock the ultimate speakers' toolbox with the new Presentations QuickStudy (R) guide. Written by a visual communications professional who has coached for TED Talks, as well as senior executives at Fortune 500 companies, this guide breaks down the development of a inspiring and engaging presentation into three key stagesaplanning, designing, and ......
Leading with Communication, by bestselling authors Teri and Michael Gamble, prepares today's students to acquire the skills, develop a global perspective, and master the technology designed to enhance their visibility and credibility as leaders. This book provides an understanding of the leadership concepts and team-building strategies that business and professional communicators working and interacting in 21st-century organizations need to master. The text's skills emphasis, together with its focus on developing the global and technological competencies that support the enactment of leadership, promotes in students the ability to think critically and imaginatively and communicate effectively as they also learn how to inspire confidence, foster innovation and build an effective team. Leading with Communication addresses leadership from the students' perspective, facilitating (via various pedagogical features) in them the ability to express themselves, engage in visioning, build on glocal, global and technological experiences, and work collaboratively and creatively with others. In the process, students will hone fresh perspectives on how best to integrate skills and knowledge, build trust and elevate worker performance, and nurture their leadership and teambuilding talents.
