This analysis of managerial life addresses such themes as: the informal as well as the formal aspects of managing and organizing; processes of socialization, learning, continuity and change; manifestations of power and control; the significance of material and verbal symbolism as they are expressed in particular rhetorics, myths and rituals; management as a social and cultural process.
Practical and innovative, this book will assist students in developing their skills in effective, influential business communication. It is replete with research-based examples, tips and exercises and covers topics such as: customizing messages to different audiences; dealing with angry employers and customers; managing speech anxiety and stage ......
This comprehensive overview of all aspects of the publishing process has been written especially for prospective authors who want to learn more about the field to advance their careers and publishing success. More than just a `how to' book, this volume explains the entire context of scholarly publishing and how it should, ideally, work toward advancing knowledge and successful management practice.
This text offers a comprehensive assessment of the role of management in the restructuring of social welfare in contemporary Britain. Examining the significance of managerialism both as part of the general structuring of welfare and in context of particular areas of public service delivery, the book aims to provide an insight into the current shaping of social welfare. It should be of interest to students of social welfare, social and public policy and public sector management.
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.
For almost 20 years, the Journal of Management Education has clearly been the most authoritative and up-to-date forum for the improvement of management and organization studies education in both academic and professional settings. Charles M Vance has collected the best of the Journal in this anthology. He has organized the original articles into integrated chapters of lecture and discussion methods, case-study teaching, group-learning skills and managing learner diversity. There is also an annotated guide to many other key articles from the Journal's rich history.
Intended to enhance the knowledge and improve the practice of women in administration, this guide will also be invaluable to any administrator seeking to empower all of the school's constituents without gender bias.
Viewpoints contains challenging essays on Freud, his fellows and critics, and on the contribution of modern figures such as Bruno Bettelheim, Thomas Azasz and Eric Berne. Charles Rycroft also pursues his enduring fascination with the place of memory and imagination in the work of artists and writers , such as Wilkie Collins, Rousseau and Sartre, ......
