Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.
International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives. Key Features * Provides the latest thinking on and encourages growing support of crisis management in today's business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. * Challenges core assumptions and goes beyond conventional rules: Numerous books touch on the topic, but many lack rigor with untested fear based prescriptions and quick fixes. * Offers a diversity of angles and levels of analysis: Crisis management is analyzed from societal, interorganizational, organizational, and individual perspectives. * Presents international and multicultural perspectives: Crises are not perceived in the same way globally; therefore, international researchers and practitioners expose their views of crisis management from their own cultural angles. Intended Audience Offering a leading-edge overview of the field of crisis management, this resource is useful for researchers and thoughtful practitioners in business and management, psychology, and sociology. It can also be used in graduate courses such as Strategic Management and Business Policy, Corporate Strategy, Occupational/Industrial Psychology, and Communication Risk Management.
Qualitative Methods in Management Research explores and explains the use of this powerful methodological tool. The author refines the ideas from the first edition with conceptual developments, updated literature references and current examples.'
"New and veteran leaders who plan professional development or facilitate collaborative group work will find a tool kit of practical process strategies that work!" -Jan Rozzelle, Executive Director School Leadership Institute, The College of William and Mary "Everything you need is in this book. Activities and processes are so clearly explained and easy to follow that educators can adopt the ideas and use them over and over again! A must for teachers, administrators, and professional developers." -Margaret Hable, Educational Consultant The busy leader's easy-to-use resource for successful team building! Tapping into a school's potential for change begins with creating teams that are well organized and committed to sustainable results. This guidebook offers school leaders a wealth of practical team-building strategies for developing trust, establishing a team mission, leading and managing team meetings, and celebrating successes. Team-building consultant Carol Scearce presents an easy-to-use format in an updated edition that includes: Two new chapters on agenda design and problem-solving processes Techniques for facilitating more productive team-building sessions Strategy levels from "simple to use" to "for the committed" Vignettes and examples in each chapter Find out how to move your team members from "brainstorming" to "performing" by implementing team processes that can create lasting change in your school!
2007 National Communication Association, Organizational Communication Division, "Best Book" Award Citing the well known adage that there are as many definitions of leadership as there are leadership scholars, Fairhurst acknowledges the contributions which psychologists have made to leadership research, before probing the inevitable limitations to their formidable body of work. Fairhurst's work is also thought provoking on the issue of authenticity on the part of leaders." -HUMAN RELATIONS Discursive Leadership: In Conversation with Leadership Psychology presents a new, groundbreaking way for scholars and graduate students to examine and explore leadership. Differing from a psychological approach to leadership which tries to get inside the heads of leaders and employees, author Gail Fairhurst focuses on the social or communicative aspects between them. A discursive approach to leadership introduces a host of relatively new ideas and concepts and helps us understand leadership's changing role in organizations. Key Features: Compares and contrasts discursive leadership with leadership psychology: This comparison facilitates a clearer definition of discursive leadership. Presents new ways to study leadership: By treating each discourse concept as a heuristic device and supporting each concept with examples, new ways to study leadership are introduced by focusing on key concepts from the organizational discourse literature. Addresses some key challenges within leadership psychology: Each chapter begins with an ongoing debate in leadership psychology and illustrates how a discursive approach can join that debate. Charimatic leadership, leader-member exchange, authentic leadership are just a few of the examples. Offers reactions from leadership psychologists: Leadership psychologists and other discourse scholars respond to the author's proposed 'conversation' between them broadening the debate and introducing new perspectives. Provides quick reviews and extended examples: The book includes critical summaries at the end of each chapter and easy-to-reference appendices. Intended Audience: This book helps scholars, researchers, and practitioners understand the complexities of leadership as it continues to evolve due to such influences as globalization, technology change, and democratization of the workplace. It is also an excellent text for graduate courses such as Leadership; Rhetoric of Leadership; Interpretive Studies of Organizational Communication; Organizational Communication; and Leadership & Communication in the departments of communication, business & management, psychology, and educational administration.
2007 National Communication Association, Organizational Communication Division, "Best Book" Award Citing the well known adage that there are as many definitions of leadership as there are leadership scholars, Fairhurst acknowledges the contributions which psychologists have made to leadership research, before probing the inevitable limitations to their formidable body of work. Fairhurst's work is also thought provoking on the issue of authenticity on the part of leaders." -HUMAN RELATIONS Discursive Leadership: In Conversation with Leadership Psychology presents a new, groundbreaking way for scholars and graduate students to examine and explore leadership. Differing from a psychological approach to leadership which tries to get inside the heads of leaders and employees, author Gail Fairhurst focuses on the social or communicative aspects between them. A discursive approach to leadership introduces a host of relatively new ideas and concepts and helps us understand leadership's changing role in organizations. Key Features: Compares and contrasts discursive leadership with leadership psychology: This comparison facilitates a clearer definition of discursive leadership. Presents new ways to study leadership: By treating each discourse concept as a heuristic device and supporting each concept with examples, new ways to study leadership are introduced by focusing on key concepts from the organizational discourse literature. Addresses some key challenges within leadership psychology: Each chapter begins with an ongoing debate in leadership psychology and illustrates how a discursive approach can join that debate. Charimatic leadership, leader-member exchange, authentic leadership are just a few of the examples. Offers reactions from leadership psychologists: Leadership psychologists and other discourse scholars respond to the author's proposed 'conversation' between them broadening the debate and introducing new perspectives. Provides quick reviews and extended examples: The book includes critical summaries at the end of each chapter and easy-to-reference appendices. Intended Audience: This book helps scholars, researchers, and practitioners understand the complexities of leadership as it continues to evolve due to such influences as globalization, technology change, and democratization of the workplace. It is also an excellent text for graduate courses such as Leadership; Rhetoric of Leadership; Interpretive Studies of Organizational Communication; Organizational Communication; and Leadership & Communication in the departments of communication, business & management, psychology, and educational administration.
Me, Myself, My Team is a practical book stimulating the reader to new and empowering strategies using 'team' as a model for change. Whether the objective is to influence changes in your work-place, decide on the most career-important focus for your job or knowing how to understand and influence difficult people, this book has inspiring ......
This text provides an intergrating framework for understanding the nature of management learning as process and practice. Part one introduces the context and history of management learning; part two offers a critical framework within which the debates can be understood; part three provides a critical discussion of the values and purpose inherent in the practice and theory of management learning; part four charts the diverse external factors that influence and direct the processes of learning. It concludes with a look towards the future reconstruction of the field.
