Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition by Robert C. Ford and Michael C. Sturman takes readers on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.
Violence: The Enduring Problem offers an interdisciplinary and reader-friendly exploration of the patterns and correlations of individual and collective violent acts using the most contemporary research, theories, and cases. The latest Fifth Edition offers students a broader perspective, covering more collective violence activities such as terrorism, mob violence, and genocide.
Environmental Policy brings together top scholars to evaluate the changes and continuities in American environmental policy since the late 1960s and help students think critically about their implications for current policy.
Master the ethical and practical aspects of disability accommodation. Learn effective strategies, overcome common barriers, and build a thriving workplace for all. Real-world examples and best practices. Engage with practical scenarios and exercises. Go beyond compliance and build a culture of inclusion. Empower your workplace, unlock potential, and create a competitive edge.
Meeting the Ethical Challenges of Leadership takes a multidisciplinary approach, drawing from many fields of research to help readers make ethical decisions, lead with integrity, and create an ethical culture. Packed with real-world case studies, examples, self-assessments, and applications, the fully-updated Eighth Edition is designed to increase ethical competence and leadership abilities.
In the Sixth Edition of Gender in Management, author Gary N. Powell provides a comprehensive survey and review of the literature on sex, gender, and organizations. With the title change from Women and Men in Management to Gender in Management, the new edition adopts a more inclusive lens that acknowledges the diverse identities and experiences within the gender spectrum. Fully updated sections on intersectionality, public events such as COVID-19 and the Black Lives Matter movement, and the prevalence of AI in hiring decisions provide context to the evolving nature of gender in the workplace and society. Powell provides specific research-based strategies for promoting an organizational culture of nondiscrimination, diversity, and inclusion.
How to Commission and Conduct Evaluations that Matter
This text helps evaluation teams and commissioners of evaluations work together to achieve results that meet utilization and organizational learning goals. With plenty of practical guidance from many years of experience, the authors provide a valuable resource for student readers, experienced evaluators, and commissioners of evaluation.
Written for the undergraduate and graduate future practitioner, Correctional Counseling, Treatment, and Rehabilitation will provide an overview of how counseling exists within the correctional environment, both in institutional settings and community-based settings. Author Robert D. Hanser, recognized for both scholarship and practice in correctional mental health treatment, uniquely positions this text to offer a real-world, practitioner focused approach to the topic. Correctional Counseling, Treatment, and Rehabilitation approaches the reader with the presumption that there is a basic understanding of issues in corrections, however there is not any true exposure to offender treatment. Explaining the techniques and processes that are utilized in the actual treatment process, this text will equip all future correctional practitioners with an understanding of basic concepts within correctional counseling and treatment that are up-to-date and relevant to the world of practitioners. With a hands-on approach, this new text will guide students through how to apply this material throughout.
Social Psychology, Twelfth Edition, engages students with the dynamic field of social psychology, encouraging exploration of personal passions-from sports to politics-while providing insights into the scientific principles that underpin daily interactions and behaviors, dispelling misconceptions, and demonstrating social psychology's real-world relevance.
