This book discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.
A dog is an ideal workout partner: always supportive, happy to go for a walk, and never judgmental. When people and dogs exercise together, fitness and health happen on both ends of the leash. As the obesity epidemic spreads, 70 percent of Americans and 50 percent of dogs are overweight or obese, resulting in staggering health care costs and ......
Despite the importance of historical and contemporary migration to the American Jewish community, popular awareness of the diversity and complexity of the American Jewish migration legacy is limited and largely focused upon Yiddish-speaking Jews who left the Pale of Settlement in Eastern Europe between 1880 and 1920 to settle in eastern and ......
Despite the importance of historical and contemporary migration to the American Jewish community, popular awareness of the diversity and complexity of the American Jewish migration legacy is limited and largely focused upon Yiddish-speaking Jews who left the Pale of Settlement in Eastern Europe between 1880 and 1920 to settle in eastern and ......
Performing Masculinities in Twentieth-Century Latin American Literature
Latin American literature has depicted warrior woman and trans warrior characters in armed conflicts, but literary critics have not paid much attention to their empowerment. They also have critiqued these characters using traditional gender binary concepts or have viewed their access to power as evil or abnormal. Warrior Women and Trans Warriors: ......
Performing Masculinities in Twentieth-Century Latin American Literature
Latin American literature has depicted warrior woman and trans warrior characters in armed conflicts, but literary critics have not paid much attention to their empowerment. They also have critiqued these characters using traditional gender binary concepts or have viewed their access to power as evil or abnormal. Warrior Women and Trans Warriors: ......
WBAA: 100 Years as the Voice of Purdue documents the fascinating history of WBAA, Indiana's first radio station founded at Purdue University in West Lafayette, Indiana, on April 4, 1922. Richly illustrated with more than 150 photos, the book chronicles the station's evolution over the years, while highlighting the staff, students, and volunteers ......
Economic inequity is an issue of worldwide concern in the twenty-first century. Although these issues have not troubled all people at all times, they are nonetheless not new. Thus, it is not surprising that Judaism has developed many perspectives, theoretical and practical, to explain and ameliorate the circumstances that produce serious economic ......
