The Customer Call Center Outback has been written to provide some basic support for this critical role. A ""workbook"" format has been designed to make it an easy to use as a reference tool for these leaders we call supervisors. The goal is to offer suggestions on how to solve the most frequently encountered problems for this critical group of ......
More than 20,000 engineering students at Purdue University have been touched in some way by the ides or the warm personality of Andrey A. Potter, who served for 33 years as dean of the Schools of Engineering at Purdue, the world's largest engineering institution. Awarded the honorary title of ""Dean of the Deans of Engineering Universities"" in ......
Like pearls threaded one-by-one to form a necklace, five women successively nurtured students on the Purdue University campus in America's heartland from the 1930s to the 1990s. Individually, each became a legendary dean of women or dean of students. Collectively, they wove a sisterhood of mutual support in their common-sometimes thwarted-pursuit ......
Like pearls threaded one-by-one to form a necklace, five women successively nurtured students on the Purdue University campus in America's heartland during the 1930s to 1990s. Individually, each became a legendary dean of women or dean of students. Collectively, they wove a sisterhood of mutual support in their common-sometimes thwarted-pursuit of ......
Nation, Time, Language, and Space in Hispanic Literatures
The history of exile literature is as old as the history of writing itself. Despite this vast and varied literary tradition, criticism of exile writing has tended to analyze these works according to a binary logic, where exile either produces creative freedom or it traps the writer in restrictive nostalgia. The Dialectics of Exile: Nation, Time, ......
This study of dog ecology (and behaviour) and of human ecology (and behaviour) discusses the facets of the phenomenon of the urban free-roaming dog. It provides information for students who wish to embark on studies of wild canines.
Focusing on the Technological Revolution, the Service Sector Expansion,and the Cultural, Ideological, and Demographic Changes
This book provides a detailed analysis of U.S. economic transformation in the last 50 years, including the principal drivers for economic growth, U.S. demographic transformation, and the changing sector structure of the U.S. economy. Economic Transformation of the United States, 1950-2000, provides contemporary and historical contexts to ......
The Impact of Technology on Education for Citizenship
In 1991, Lawrence Grossman wrote that 'a new political system is taking shape in the United States. As we approach the twenty-first century, America is turning into an electronic republic, a democratic system that is vastly increasing the people's day-to-day influence on decisions of state.' Grossman's forecast implied a sea change in the way ......
This book begins with a brief history about the Jews in Babylon (Iraq), their Hebrew creativity and the fact that this creativity was excluded from the history of Modern Hebrew literature because it was unknown to the scholars. The book focuses on the years 1735-1950 and presents the secular Hebrew poetry written in Babylon at that time, the ......
