What happens behind the doors of the animal shelter? This book will introduce the reader to the work culture of animal shelter employees, volunteers, activists, educators, and pets. By weaving together her own personal memoirs with interviews with workers, the author describes the traditions, philosophies, history, and current social dynamics of a ......
Brood Bitch is a mother's reflection inspired by her hand-raising a litter of Pembroke Welsh corgis whose own mother died after a Caesarian delivery. Devastated by the loss of her only companion and awed by the task of saving the puppies, the narrator is surprised to discover she enjoys this exclusive commitment. Her education, career, marriage, ......
Brute Force looks at people having the most contact with everyday animal abuse- humane law enforcement officers who are charged with enforcing anti-cruelty statutes. The author spent one year studying 30 animal cops and dispatchers in two large cities. They see themselves as a power for the helpless, a voice for the mute. On-the-job experience ......
This wide-ranging study offers a unique perspective to examine the conditions, constraints, and concerns of city government during the first half of the nineteenth century. Decisions concerning wastewater disposal in New York City reflect nineteenth-century notions of disease, the environment, and city responsibility. As new theories of disease ......
In 1981 the sudden collapse of two skywalks in Kansas City's Hyatt hotel killed 114 people and injured another 200. There never was a public trial, nor a full airing of everything that went wrong. Richard A. Serrano shared a Pulitzer Prize for his coverage of the disaster at the time; now he returns to the tragedy to learn all that went wrong, how ......
Every organization consists of two parts: the physical and the virtual. Traditionally, it has been a company's physical assets that determined its success. In the future, it will be its virtual assets"knowledge. Business in a Virtual World explains the new economic laws that apply to this scenario, describes how leading-edge companies are ......
Unlike other American astronauts, Virgil I. ""Gus""Grissom never had the chance to publish his memoirs. Killed along with his crewin a launch pad fire on January 27, 1967, Grissom also lost his chance to walkon the moon and return to describe his journey. Others went in his place. Thestories of the moon walkers are familiar. Less appreciated are ......
Unlike other American astronauts, Virgil I. ""Gus"" Grissom never had the chance to publish his memoirs-save for an account of his role in the Gemini program-before the tragic launch pad fire on January 27, 1967, which took his life and those of Edward White and Roger Chaffee. The international prestige of winning the Moon Race cannot be ......
Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if ......
