A Story for All Americans: Vietnam, Victims, and Veterans (formerly titled, Touched by the Dragon) details wartime accounts of average servicemen and women - some heroic, some frightening, some amusing, some nearly unbelievable. The work is ahistorical compendium of fascinating and compelling stories woven together in a theme format. What makes ......
Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if ......
A Series of Twenty Etchings, Together with Notes from a Diary by Eliza Greatorex
Originally published in 1872, this work is based on the author's experiences in the town of Oberammergau, Germany, the site of the world-famous Passion Play. Greatorix, a famous illustrator of the period, recounts her three-month stay during which time she illustrated 20 of the town's famous homes. The book is placed into an historical context, ......
Route Across the Rocky Mountains gives an edited version of the actual events of two nineteenth century pioneers, Overton Johnson and William H. Winter, exploring westward expansion. The book provides a colorful tale of the men's journey, as well as their two years spent in the West. Like other settlers, they took the trip for economic opportunity ......
Written by a practising architect and gerontologist, this text explains how to create a home environment that will help coping with the many difficulties associated with Alzheimer's. The text is divided into two parts. The first of which deals with interior and exterior spaces individually, providing information on how to ensure that the ......
Ample evidence has been provided that women historically have suffered numerous social, political, and institutional barriers to their entrance and success in the sciences. The articles in this anthology refocus the discussion and reflect the interdisciplinary nature of the issues surrounding women in the sciences. While the barriers that women ......
Transformaciones del Sujeto Femenino en la Narrativa Espanola Contemporanea
Through the analysis of six Spanish novels, one for each decade from the 1940s through the 1990s, Rodriguez proposes a new concept of the novel of feminine development and emphasizes the importance of the voicing of women's sentiments, passions, desires, and opinions that have not been expressed before in the literature of Spain. The study begins ......
The subject of Euro-regions is topical and controversial, but those of Central Europe have been neglected by scholars. 'Central Europe' is demarcated variously according to geographical, political, economic and cultural criteria. The subjective term 'region' and its theoretical implications are considered in the opening chapters. The empirical ......
The management and design of the modern call center isbecoming increasingly complicated due to such technological changes as thegrowth of the Internet, rising customer expectations, and re-engineeringinitiatives, including call routing and staffing strategies. How call center analysts, managers, and consultants react tothese changes determines ......
