Everyday millions of people interact with the news media and yet most of them are completely unaware of the rules of the game. The results are predictable: a few benefit from the most powerful marketing force on the planet, some suffer serious damage, others don't maximize their opportunities and the majority of folks are left wondering how they ......
The Customer Call Center Outback has been written to provide some basic support for this critical role. A ""workbook"" format has been designed to make it an easy to use as a reference tool for these leaders we call supervisors. The goal is to offer suggestions on how to solve the most frequently encountered problems for this critical group of ......
This work discusses the huge impact of electronic networks, particularly the Internet, and how they will remain an integral force in business. It emphasizes the importance of research and understanding in the area of electronic commerce. The text brings together research from a range of different disciplines on electronic commerce that explores ......
In this comparative study of Honore d'Urfe's L'Astree and Charles Sorel's Le Berger extravagant, the author examines the historical transition from the idealist, pastoral romance to the more realist anti-romance. By analyzing the literary conventions shared by both works, Hinds traces the transformation of poetic forms, courtly language, polemics, ......
This work is a collection of papers in comparative cultural studies, rather than the single-culture approach, applied in the study of Central European culture. It proposes that a Central European culture, as controversial and debated as the notion may be, exists. It provides an insightful look into a new field of study where a notion of ......
Philosophy, Regulation and Laboratory Applications
This volume is a collection of chapters all contributed by individuals who have presented their ideas at conferences and who take moderate stands with the use of animals in research. Specifically, the chapters discuss issues of: notions of the moral standings of animals, history of the methods of argumentation, knowledge of the animal mind, nature ......
This study of dog ecology (and behaviour) and of human ecology (and behaviour) discusses the facets of the phenomenon of the urban free-roaming dog. It provides information for students who wish to embark on studies of wild canines.
The Intertwining Lives of Animals and Humans Throughout History
A Perfect Harmony: The Intertwining Lives of Animals and Humans throughout History is an informative, insightful history of animal domestication through the ages, by late ASPCA president Robert Caras, author of numerous fine works on pets and wildlife. As Caras defines it, domestication is "the shaping of a species by man, using selective breeding ......
An independent consultant, Hubbard (business administration, Oxford U.) explains why half of all attempts to acquire a business, or merge two businesses, fail. Then she explores the psychology involved, describes a process for acquiring, and presents five case studies in which the names and other details of both the companies and people have been ......
