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9781849054447 Academic Inspection Copy

Mastering Communication in Social Work

From Understanding to Doing
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Communication skills are fundamental to effective social work practice.Accessible and easy-to-read, Mastering Communication in Social Work is designed to help you develop these essential skills. It explores the basics of how communication works, the factors that influence how effectively you attend to and convey information, and how you can improve your communication. Particular attention is given to the challenges posed by difficult clients and the cultural dimensions of communication. Gast and Bailey put forward a reflective model for practice designed help you break bad habits and develop a wider repertoire of communication behaviours. Practice vignettes and exercises for the readerare included throughout.This book is essential reading for social work students, practitioners, managers, practice teachers and assessors, and trainers, as well as those in allied professions.
Introduction. 1. The Principles of Social Work Communication. 2. How Communication Works. 3. Diversity in Communication. 4. Communication where there is resistance or reluctance. 5. 'Doing' communication: a new approach to changing how we improve practice. References. Index.
'I'm delighted to see a series that is accessible and that deals with the knowledge and skills needed to work creatively with the everyday concerns and complex issues encountered in direct social work practice. This series offers indispensable coverage of key issues.'- Pamela Trevithick, Visiting Professor in Social Work, Buckinghamshire New University, UK
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