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9781849052993 Academic Inspection Copy

Mediation Skills and Strategies

A Practical Guide
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Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses.This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.
Introduction. 1. Mediation, Alternative Dispute Resolution and some essential principles defined. 2. Listening skills. 3. Questioning skills. 4. Providing a mirror to the client. 5. Some more advanced level strategies. 6. Managing high conflict and emotion. 7. Responding to difficult questions and behaviour. References. Index.
Tony Whatling gathers together pearls of wisdom which he has been passing on to mediation trainees and colleagues for over three decades. His book is remarkably comprehensive, yet very easy to read. For a trainee or inexperienced mediator it will be absolutely invaluable. It affords the opportunity to experienced mediators to refresh, hone and acquire skills in a thoroughly enjoyable read which I unhesitatingly recommend.
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