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9781606498040 Academic Inspection Copy

Emotional Connection

Building Trust and Resilience
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Underlying every workplace interaction are emotions-often unseen, but always shaping outcomes. In moments of conflict and stress, it is not the content that drives behavior, but the emotional disconnection beneath it. Emotional Connection introduces a practical approach that helps leaders recognize patterns of disconnection, respond to emotions effectively, and repair relationships in real time. As leaders create emotional connections, they build trust, strengthen resilience, and enable teams to communicate, collaborate, and perform at a higher level.
Dr. Lola Gershfeld is an organizational psychologist, founder of EmC Leaders, and creator of the Emotional Connection (EmC) process. As a published author and speaker, Dr. Gershfeld works with organizations across industries to transform team dynamics, improve communication, and drive performance through emotional connection. She has developed both in-person and online training programs for internal trainers, equipping them to bring the EmC process into their organizations. Ramin Sedehi is the CEO and President of Chemists Without Borders, a humanitarian organization committed to science in service to humanity. He held leadership positions in academic medicine and higher education at UCSF, UCSF Stanford Health Care, Penn, the American University of Beirut, and Weill Cornell Medical School in Qatar. He was an award-winning faculty at Penn. His work with Emotional Connection is centered on compassionate leadership and thriving cultures.
Emotional Connection makes it possible for any manager to navigate the tricky territory of workplace emotions. It competently guides readers through the systemic application of its science-backed methodology. Anybody wanting stronger and healthier work relationships needs to simply take in the insightful lessons and follow the clear steps in Emotional Connection.--Bea Boccalandro, Author of Do Good At Work
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