This volume offers project managers, trainers, teachers, and students a step-by-step guide to project quality management process. The first, award-winning, edition of Project Quality Management, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. This second edition has been fully updated and enhanced to also meet the needs of trainers, college instructors, and their students! Project Quality Management demonstrates how to implement the general methods defined in the PMBOK[registered] Guide, 5th Edition, and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. It also features case studies that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned; discussion points and practical exercises at the end of each chapter; and a walk-through of a wrap-up practical exercise relevant to many project domains to help readers gain experience using the tools and techniques before applying them to their own project work.
Kenneth Rose is an award-winning author with more than 35 years of hands-on experience in high technology development and project management.
Section I: Quality FoundationsChapter 1 - Understanding Quality in the Project Management DomainChapter 2 - Evolution of Quality and Its Contemporary Application to ProjectsChapter 3 - Pioneers & ParadigmsSection II: Quality ManagementChapter 4 - Project Quality PlanningChapter 5 - Project Quality AssuranceChapter 6 - Project Quality Control and ImprovementSection III: Tools for Managing Project QualityChapter 7 - Collecting and Understanding Project DataChapter 8 - Understanding Project ProcessesChapter 9 - Analyzing Project ProcessesChapter 10 - Solving Project ProblemsChapter 11 - Common Project PracticesSection IV: Quality in PracticeChapter 12 - Project Systems and SolutionsChapter 13 - Why Not Quality?Appendix 1: Case Study: Dakota Wireless NetworkAppendix 2: Project TrainingAppendix 3: Project LeadershipAppendix 4: Leading Change: A Model by John KotterEpilogueIndex
"This text provides one-stop shopping for anyone seeking guidance on project quality management. Thank goodness for its publication! There is an abundance of books on production-oriented quality, but little that pertains to the special case of projects. Projects are different: they are dynamic, unique, and agents of change. Ken Rose has captured their special nature beautifully while at the same time giving solid coverage of traditional perspectives. Professors, their students, and practitioners will love this book." -J. Davidson Frame, Ph.D., PMP, PMI Fellow, Academic Dean, University of Management and Technology; "Featuring quality foundations, early pioneers, and the link to project management; tools to use for success; and exercises, case studies, points to ponder, and detailed references, Project Quality Management: Why, What and How by Ken Rose is the definitive book on this most significant area for project professionals at all levels in the marketplace - a must read!" -Dr. Ginger Levin, PMP, PgMP, OPM3 Certified Professional, Consultant, Author, and Educator
