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9781557533876 Academic Inspection Copy

Wake Up Your Call Center

Humanize Your Interaction Hub
  • ISBN-13: 9781557533876
  • Publisher: PURDUE UNIVERSITY PRESS
    Imprint: PURDUE UNIVERSITY PRESS
  • By Rosanne D'Ausilio
  • Price: AUD $154.00
  • Stock: 0 in stock
  • Availability: This book is temporarily out of stock, order will be despatched as soon as fresh stock is received.
  • Local release date: 29/06/2005
  • Format: Paperback 220 pages Weight: 0g
  • Categories: Customer services [KJSU]
Description
Author
Biography
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This book discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
Rosanne D' Ausilio
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