Contact us on (02) 8445 2300
For all customer service and order enquiries

Woodslane Online Catalogues

9781557531308 Academic Inspection Copy

Inbound Customer Callcenter Design

  • ISBN-13: 9781557531308
  • Publisher: PURDUE UNIVERSITY PRESS
    Imprint: PURDUE UNIVERSITY PRESS
  • Contributions by Jon Anton
  • Price: AUD $136.00
  • Stock: 0 in stock
  • Availability: This book is temporarily out of stock, order will be despatched as soon as fresh stock is received.
  • Local release date: 28/02/2008
  • Format: Paperback (229.00mm X 152.00mm) 277 pages Weight: 3629g
  • Categories: Business mathematics & systems [KJQ]
Description
Author
Biography
Google
Preview
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies
Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.
Google Preview content