Managerial Communication focuses on communication skills and strategies that managers need to be successful in todays workplace. Known for its holistic overview of communication and focus on managerial competencies, it continues to be the market leader in the field. The Ninth Edition provides coverage of current topics like managing hybrid and virtual teams, ChatGPT and artificial intelligence, and empathic listening.
Jennifer R. Veltsos, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the universitys interim associate vice president for undergraduate education. Geraldine E. Hynes, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the universitys interim associate vice president for undergraduate education.
Part I * Managing in Contemporary Organizations Chapter 1 * Communicating in Contemporary Organizations Chapter 2 * Understanding the Managerial Communication Process Chapter 3 * Communicating With Technology Part II * Communicating With Groups Chapter 4 * Managing Meetings and Teams Chapter 5 * Making Presentations Chapter 6 * Communicating Visually Part III * Writing as a Manager Chapter 7 * Writing in the Workplace Chapter 8 * Writing Routine Messages Chapter 9 * Writing in Special Situations Part IV * Understanding Messages Chapter 10 * Listening Chapter 11 * Communicating Nonverbally Chapter 12 * Communicating Across Cultures Part V * Communicating Interpersonally Chapter 13 * Managing Conflict Chapter 14 * Negotiating Chapter 15 * Conducting Interviews
"This text is contextually comprehensive. I really like the features and the review questions that pop up alongside the chapter when reading online." -- Tyrell Stewart-Harris
"This is a book which offers very applied tool box of principles and guides in managerial contexts of communication." -- Qingwen Dong
"An excellent graduate-level textbooks for MBA students looking to improve their understanding of communication skills and strategies." -- Bill Ackerman
"The text evens the playing field for MBA students who arrive at their studies from a nontraditional path. Students from diverse disciplines can quickly catch up with others who took an undergraduate course in business communications. Further, the text assist the student to enhance their communication skills while preparing them to coach those they lead to follow suit." -- Laura Dendinger
"Good overall tool for communication from a managerial lens" -- Michael Camire
