Designed for both the healthcare management student and the health professional entering or navigating a career in this growing sector of the U.S. health system, The Well-Managed Ambulatory Practice is a comprehensive yet practical resource covering the essentials of management unique and specific to the ambulatory setting. Written by leaders in the field with featured contributions from expert ambulatory care administrators and practicing physicians, this textbook offers tools, cases, and other applications to arm students of health administration, public health, business, medicine, and other health professions with the knowledge and skills for the delivery of more efficient and effective patient care.As the singular reference to managing ambulatory care in outpatient clinics, medical practices, community health centers, and other settings, the textbook describes the evolution of ambulatory care as a significant source of health care services delivery, its continued expansion in the marketplace, and its prominence in population health management, telemedicine, and other service delivery strategies. This text provides the reader with a thorough review of core functional areas of healthcare management through the lens of managing an ambulatory practice, including strategy and leadership; organizational structure; quality, safety, and patient experience; operations; financial management; and human resources. Chapters provide complementary teaching tools and case studies to highlight real-world examples that students and professionals may encounter in practice. Cases investigate topics such as preventive health, healthcare leadership, quality measurement, disruptive physicians, patient flow, operating procedures and metrics, and lessons from COVID-19 among many more. Key Features: Describes the core areas of health management through the lens of leading an ambulatory network or managing an ambulatory practice - strategy and leadership; organizational structure; quality, safety, and experience; operations; financial management; and human resources Provides expert strategies and best practices for managing a diverse array of ambulatory care settings, including outpatient clinics, physician practices, community health centers, medical homes, and more Highlights real-world case studies that students and health professionals may encounter in practice Purchase includes digital access for use on most mobile devices or computers, as well as full suite of instructor resources with Instructor's Manual, PowerPoint slides, and test bank
Elizabeth Woodcock, MBA, FACMPE, CPC is the founder and principal of Atlanta-based Woodcock & Associates. She has focused on ambulatory practice management for more than 25 years. She has led educational sessions for a multitude of national professional associations and specialty societies and consulted for clients as diverse as a solo orthopaedic surgeon in rural Georgia to the Mayo Clinic. She is author or co-author of 17 best-selling practice management books, to include Mastering Patient Flow and The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid.In addition to her consulting work, she serves as an Adjunct Assistant Professor in Health Policy & Management at the Rollins School of Public Health of Emory University. In 2011, she founded the Patient Access Collaborative, an invitation-only coalition of 90 academic health systems and children's hospitals dedicated to patient access improvements in the ambulatory enterprise. She has served as the Executive Director since the organization's initiation. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts from Duke University, she completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. She is currently a doctoral candidate at the Bloomberg School of Public Health of Johns Hopkins University. Mark J. Bittle, DrPH, MBA, FACHE is a Senior Scientist in Health Policy and Management at the Johns Hopkins Bloomberg School of Public Health. An experienced health care executive, Dr. Bittle is board certified in health care management as a Fellow in the American College of Healthcare Executives (FACHE). His 35 years of healthcare executive experience spans all facets of ambulatory services, including development and operations of community-based primary and multispecialty physician practices, hospital-based ambulatory and faculty practices organizations, quality, and patient safety improvement activities. Dr. Bittle is Program Director for the Master of Health Administration and the innovative online Master of Applied Science in Population Health Management at the Bloomberg School of Public Health. He teaches courses in Leadership and Management, Collective Impact and Collaboration, Health Care Financing, Medical Practice Management, and Healthcare Strategy. His areas of research interest include physician leadership development, organizational and management factors that influence physician alignment, managing change in complex organizations, and developing effective strategies for collaboration within population health management. Dr. Bittle earned his Doctorate in Public Health (DrPH) with a concentration in Leadership and Management, from Johns Hopkins Bloomberg School of Public Health, his MBA from the University of Baltimore and his Bachelor of Science in Emergency Health Services from the University of Maryland, Baltimore County.
Contributors Foreword Preface Acknowledgments Chapter 1. The Ambulatory Landscape Chapter 2. Strategy and Leadership Chapter 3. Organizational Structure Chapter 4. Quality, Safety, and Patient Experience Chapter 5. Operations with Case Study: Lemonaid Health: Pursuing a New Strategy in Mental Health Chapter 6. Financial Management Chapter 7. Human Resources with Case Study: Disruptive Behavior
