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9780803945739 Academic Inspection Copy

Improving Public Sector Productivity

Concepts and Practice
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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy
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