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9780803941618 Academic Inspection Copy

Hidden Conflict In Organizations

Uncovering Behind-the-Scenes Disputes
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Conflict is a persistent fact of organizational life. Much of it, however, is expressed "behind-the-scenes" in such forms as avoidance, toleration, gossip and vengeance. This book takes examples from a number of organizational settings, arguing that far from being an occasional occurrence, conflict is an embedded phenomena. The contributors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness. The book is aimed at academics, professionals and students in organization studies, management, business and administration.
The Program on Negotiations, Harvard.
Introduction - Deborah M Kolb and Linda L Putnam The Dialectics of Disputing Drinking Our Troubles Away - John Van Maanen Managing Conflict in a British Police Agency Women's Work - Deborah M Kolb Peacemaking in Organizations The Private Ordering of Professional Relations - Calvin Morrill The Role of Conflict in a Second Order Change Attempt - Jean M Bartunek and Robin D Reid The Culture of Mediation - Raymond A Friedman Private Understandings in the Context of Public Conflict The Suppression of Gender Conflict in Organizations - Joanne Martin Culture and Conflict - Frank A Dubinskas The Cultural Roots of Discord Bringing Conflict Out from Behind the Scenes - Jean M Bartunek, Deborah M Kolb and Roy J Lewicki Private, Informal and Nonrational Dimensions of Conflict in Organizations
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