This work looks specifically at the positive effects of conflict in organizations. Ths contributors synthesize and analyze the accumulated evidence that conflict can enhance rather than hinder performance as well as identifying concrete techniques and strategies. Conflict is related to performance. The book, by bringing together various theoretical perspectives and empirical issues, is able to provide a general theoretical framework and a focus on thematic issues such as groupthink, minority dissent, negotiation process, third party intervention, work force diversity and more. The second half of the book also focuses on the performance enhancing effects of intergroup conflict, collective negotiation and diversity management, and applications and strategies to stimulate conflict in ways that enhance performance in groups and organizations.
Introduction Conflict and Performance: Benefits for Groups and Organizations PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE Productive Conflict - Carsten K W de Dreu The Importance of Conflict Management and Conflict Issue Conflict within Interdependency - Dean Tjosvold Its Value for Productivity and Individuality The Effectiveness of Mixing Problem Solving and Forcing - Evert van de Vliert et al PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE Mitigating Groupthink by Stimulating Constructive Conlflict - Marlene E Turner and Anthony R Pratkanis Minority Dissent in Organizations - Carsten K W de Dreu and Nanne K De Vries Affective and Cognitive Conflict in Work Groups - Karen A Jehn Increasing Performance through Value-Based Intragroup Conflict The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance - Allen A Amason and David M Schweiger PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION The Enhancing Effect of Intergroup Competition on Group Performance - Gary A Bornstein and Ido Erev Good News about Competitive People - Peter J D Carnevale and Tahira M Probst Productive Conflict - Linda L Putnam Negotiation as Implicit Coordination Constructive for Whom? The Fate of Diversity Disputes in Organizations - Anne Donnellon and Deborah M Kolb PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS Positive Effects of Conflict - Robert A Baron Insights from Social Cognition Third Party Consultation as the Controlled Stimulation of Conflict - Ron Fisher Enhancing Performance by Conflict-Stimulating Intervention - Evert van de Vliert
`This book contributes significantly to understanding the integrated topic of conflict and performance...the book provides a real review of how to use conflict in organizations' - International Journal of Selection and Assessment `Using Conflict in Organizations is an excellent empirical reference text' - Management Learning `The authors are of impeccable academic standing. The editorship is thorough and concise. The work presented is stimulating and current' - Therapeutic Communities
