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9780761907510 Academic Inspection Copy

Improving Organizational Performance

A Practical Guidebook for the Human Services Field
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Improving Organizational Performance provide s a basic reference and field guide for mental health servic e organisations and professionals who wish to learn sound ma nagement principles. '
Why Perfomance Improvement? Who Are Our Customers? Identifying Customer Requirements Charting a Course for the Organization The Vital Role of Leadership Leading Change in the Organizational Culture Measuring Organizational Performance Constructing the Infrastructure for Organizational Improvement Intergrating the Tools and Techniques of Performance Improvement Case Study References and Resources
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