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9780761902416 Academic Inspection Copy

Government at Work

Best Practices and Model Programs
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This book presents persuasive arguments in support of public service and those who work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well. Marc Holzer and Kathe Callahan compile evidence that creativity, productivity and excellence are not strangers to government programmes. The public sector's innovative problem-solving should be exploited in the attack of similarly complicated problems as they emerge in our society.
Government as Problem Solver Management for Quality Human Resource Management Adapting Technology Building Partnerships Measurement for Performance Comprehensive Improvement Conclusion An Effective Public Sector
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